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| Shipping and Delivery Period Policy |
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We will advise you when your Bullion is available for delivery. The cost of shipping including insurance will be automatically calculated during check-out for website orders. For non-website orders the cost of shipping and insurance will be calculated by us. Risk passes to the client upon collection of the Bullion by the nominated shipping method. It is the client's responsibility to arrange insurance from this point onward. The client acknowledges that from the time of delivery the client will have the necessary insurance to guard against any loss which may occur in relation to the Bullion from such time. Gold De Royale provides no advice regarding the terms of any insurance, the suitability of the insurance for the client or, the eligibility of the client to claim under the insurance policy. |
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We may be able to arrange shipping by secured armoured carriers/armed guard and we can quote you a price for this special delivery. Delivery may be arranged directly to your bank or private vault or business address or private home address through these private armoured carriers/armed guards. |
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Once you are advised that your order has been shipped, your purchase order will be delivered except in cases where the address supplied is incorrect, illegible, incomplete or if the client is away or has moved or if you do not collect the package on time , in which case you will be liable. Gold De Royale is not liable under any circumstances if you have nominated someone else to collect the package on your behalf or someone else collects it without your authorisation or using fake identity or the address is a non-residential address and is signed by a third party. Gold De Royale will not accept any liability if you have instructed the particular carrier to leave the package for you without the need for a signature. Due to any unforeseen circumstances if the bullion order that we ship to you gets lost or stolen during the transit period, Gold De Royale will file a claim with our insurer. The client will be paid the money that was used to purchase the bullion from us once we receive the money from the insurer. |
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Each purchase order can be insured for up to $10,000 only. For example, if your purchase order is $10,001 we would ship it in two different packages as each package can be insured only up to $10,000. We may at our discretion ship packages above $10,000 and still insure the package. |
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Courier shipping charges: A flat rate of $19 per courier package of value up to $10,000. For example, if your purchase order is $10,001 we will ship the items in two courier packages, so you will pay $38 for shipping. (Note: Shipping charges for international customers not living in Australia are different. Please contact us via email to know the shipping charges via courier for other countries). Customers please note that if you are not available when the courier comes to deliver the package, they will leave you a card that tells you from where you need to collect the package. It is your responsibility to collect the package as per the instructions given on the card as soon as possible without delay. If you ask the courier company to re-deliver the package to you, this means that they (Courier Company) will charge Gold De Royale re-delivery fees. Therefore, we strongly recommend that you personally go and collect the package and do not ask for re-delivery. If you ask for re-delivery, Gold De Royale will charge your credit card for $19 which is the re-delivery fees and you agree to pay this amount to Gold De Royale. In some cases, we may ask the client a deposit (this is in addition to our courier shipping cost) of $19 before we ship the clients order via courier. The deposit will be paid back to the client when the client does not request the courier company to redeliver the package. If redelivery occurs regardless of the circumstances, the client will forfeit the $19 paid to us. |
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Registered Post shipping charges: A flat rate of $18 per package of value up to $10,000. For example, if your purchase order is $10,001 we will ship the items in two registered post packages, so you will pay $36 for shipping. |
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We currently provide FREE transit insurance for all bullion purchases. This is only applicable to registered post and courier. |
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We may at our discretion change the shipping method, if we find that the area to which we are to ship is considered a high risk. We may also ship packages at our discretion valued more than $10,000 as a single or double shipment and still insure it to the total value of purchase. In such cases we may charge the client an additional shipping fee to ship the items safely and securely. Gold De Royale reserves the right not to ship your order to a business or a residential address if we consider the shipping address to be of a high risk. In such cases, we will ship your order to the nearest courier depot available near to your address and the customer agrees to the pick up their order from the courier depot (we will advice you on how to collect your order and the name of the courier company). | |
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Delivery Period for Bullion |
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All orders placed with Gold De Royale will be dispatched as soon as possible. Due to the high demand for Swiss precious metals and for London Bullion Market Association (LBMA) accredited precious metals, orders can take up to 6 weeks for delivery as demand outweighs supply. Gold De Royale will not be liable for any late deliveries. While Gold De Royale strives to dispatch all orders quickly, this may not be possible owing to a high market demand for Bullion. Gold De Royale will not be liable for any claims associated with late deliveries. |
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If Gold De Royale is directly or indirectly prevented from making supply or otherwise performing an obligation, by reason of events beyond its reasonable control (including any force majeure event including drought limiting or restricting availability of input products of required quality, act of God, fire, earthquake, flood, lightning strikes, natural disaster, mechanical or electrical failure, industrial action or dispute, lockout, epidemic, war or act of war (whether declared or not), terrorism, revolution, malicious damage, sabotage, civil unrest or disturbance or action or inaction of any foreign or domestic government or third party), its obligations are suspended while it is prevented from so doing. Gold De Royale will use all reasonable endeavours to terminate the event giving rise to delay but that will not include the settling of an industrial dispute on disadvantageous terms. Upon termination of the event Gold De Royale must resume the performance of its obligations under this contract at the earliest date reasonably possible. |
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