Electronic Funds Transfer

» We take electronic funds transfer for Bullion orders for any amount. » You must first contact us via e-mail if using electronic funds transfer. We will be able to give you an approximate amount of Bullion that can be purchased based on the current day's price fixed by us. » All quotes are valid only up to the time and date mentioned in the quote. After the specific time and date have expired, the quote expires and is no longer binding on Gold De Royale. » Gold De Royale cannot backdate prices to the time funds appear in its bank account. » If the client accepts the quote, then the price is set and a contract exists between Gold De Royale and the client.  By accepting the quote you agree to our Terms and Conditions as given on our website. Once a quote is accepted the client is bound to proceed with completion of the contract and is not entitled to any refund except as required by law. » We will accept electronic funds transfer from your account to our account. Funds must be transferred immediately within the time frame advised by us. If funds are not transferred within the required time frame, the quote expires and the client is in default of the contract between the client and Gold De Royale. Gold De Royale may take legal action against you. » You need to send us proof that you have electronically transferred the funds. This can be done by one of two methods:   • If you are sending the funds over the counter in a bank, the bank will give you proof that your funds have been electronically transferred to our account. You can then send us a fax or a scanned copy of that document via e-mail. • If you are sending the funds via internet banking you can take a Print Screen of the electronic funds transfer confirmation (located on your computer key board as ‘PrtScr' or ‘Print Screen') and paste that to an MS-Word document showing that the funds have been transferred to our account. You can then send that document to us via e-mail. » As the precious metals markets are extremely volatile, funds must be received in Gold De Royale’s bank account on the same day the transaction takes place. While most major banks in Australia (Westpac Bank, National Australia Bank, Commonwealth Bank etc) are able to transfer funds on the same day to our bank account, some state banks and credit unions are not able to do so. Most banks can transfer your funds to our account on the same day if the transaction is conducted over the counter in a bank or via internet banking between 9:00 AM and 2:00 PM (on a Business Day). If in doubt please contact your bank for further information. You can also withdraw cash from your bank account and deposit it directly to our bank account. »  If funds are not received on the same day in our bank account when the transaction takes place, the client agrees to pay any difference in the price, if the price of bullion increases when the funds get cleared. As gold prices are initially fixed by Gold De Royale in United States dollar (US Dollar) before we convert it to Australian dollars (AUD) for ease of transaction purposes, it is essential that we receive your funds on the same day. We will advice the client if a difference exist. » For example (scenario one), on 2nd June 2009 the quoted price for gold bullion purchase was AUD$19,321 equivalent to US$15,481.40. We received your cleared funds in our bank account on 4thJune 2009 even though you sent it on 2nd June 2009. On 4th June 2009, the US Dollar was stronger than 2nd June 2009 where by which for US$15,481.40 you can now purchase only AUD$19,196. Therefore, the difference that you need to pay us would be AUD$125 to cover for market loss. Gold De Royale will quote you the price (price will be fixed by us) that you need to pay us to cover for market loss and the client agrees to pay this difference, if we advice the client that a difference exist. Another example is (scenario 2), you transfered the money on 2nd June 2009 and we received the funds in our bank account on 3rd June 2009. Bullion prices went up on 3rd June 2009, so you have to pay any difference in the contracted price and the new price.

The currency charged for all transactions will be in Australian Dollars (AUD). Gold De Royale reserves the right to refuse to take any orders, terminate an account of a customer at its own discretion without giving a reason.  Should a transaction be detected as a fraud at a later date, Gold De Royale reserves the right to commence legal action. Unauthorised use of a credit card; attempt to do an fraudulent credit card transaction; and the provision of a false name and personal details will be considered fraudulent. All fraudulent activity will be subject to investigation and prosecution by the fullest extent of the Commonwealth law.

In order for us to ‘know our clients' it is mandatory that all clients who register (open an account) with us provide identification documents for an Australian Transaction Reports and Analysis Centre (AUSTRAC) 100-Point Check.  Regardless of the size or value of the Bullion purchase, all clients placing orders with Gold De Royale must adhere to the following terms as stated below:

Please note that this is a one-off legislative requirement. A certified copy is a copy of an original document which has been certified as being a true copy by an authorised person. To have a document certified you should take the original and a copy to an authorised person, for example, Justice of Peace. Once the certified copies of the documents are given to us, we will not ask you again for future purchases. All documents given to us must show the same name as that of the account holder. For purposes of verification, we accept certified copies of documents only from these occupations: certified at a Australia Post Office; Justice of Peace; Legal Practitioner (Lawyer, Solicitor); Commissioner of Affidavits; Commissioner of Declarations; Judge of a Court; Magistrate; Police Officer; Notary Public. All documents must be in English. Fax copies are not allowed. We will not dispatch any items that have been paid for unless we receive a certified copy of the above-mentioned documents. Payments made for purchases cannot be cancelled or refunded if you cannot provide us with the necessary certified documents. Documents must be posted to The Compliance Officer, Gold De Royale Pty Ltd, PO Box 971, Spring Hill, Queensland-4004. We strongly advice customers for security reasons to send in their identity documents via Express Post only for next day delivery.

We will provide you with a quote for Bullion purchase for all transactions done via electronic funds transfer, personal cheque, bank cheque and business cheque. Therefore, you need to contact us in advance via e-mail. Prices will be quoted only between 9:00 a.m. and 3:00 p.m. Australian Eastern Standard Time (AEST; Queensland Time) Monday to Friday. We will clearly state the time and date when the quote will expire. If you do not accept our quote within the required time frame, the quote expires and Gold De Royale will not be bound by the quote.