1. Transaction Terms and Conditions
1.1 Electronic Funds Transfer
a) We accept electronic funds transfer. This is the preferred method of payment.
b) Funds must be transferred immediately within the time frame advised by us as per the order confirmation email that you will automatically get once you place the order. Five percent of the total order amount must be paid within one hour of placing the order. The balance 95 percent must be paid within 24 hours of placing the order or earlier.
c) If funds are not transferred within the required time frame, as referred to in clause 1.1b, the order price will expire and the client will agree to pay any difference in the order price and the actual sale price for precious metals if the price has gone up due to market volatility (this is not applicable if precious metal prices have gone down).
d) You need to send us proof that you have electronically wire transferred the funds. This can be done by any one of the two methods: If you are sending the funds over the counter in a bank, the bank will give you proof that your funds have been electronically transferred to our account. You can then send us a fax or a scanned copy of that document via email. If you are sending the funds via internet banking, you can take a Print Screen of the electronic funds transfer confirmation (located on your computer keyboard as “PrtSc” or “Print Screen”) and paste that to a MS-Word document, showing that the funds have been transferred to our account. You can then send that document to us via e-mail.
e) Once an order is placed, it cannot be changed once it has gone through our system.
1.2 Bank Cheque
a) You must advise us if you are paying via bank cheque before you place an order. Gold De Royale reserves the right not to accept bank cheques at any time.
b) We take bank cheques (issued by a bank in Australia) for bullion orders from AUD $5,000. All cheques must be payable to “Gold De Royale Pty Ltd”.
c) Once you place an order, you must pay five percent of the total order amount by bank wire transfer or by cash deposit to our bank account within one hour to lock in the total order price. Proof of the bank wire transfer, such as a print screen of the wire transfer or a scanned copy of the bank deposit, must be provided via email. The balance 95 percent can be paid by a bank cheque. The bank cheque must clear as cleared funds within 24 hours of placing your order in our bank account.
d) If funds are not transferred within the required time frame, as referred to in clause 1.2c, the order price will expire and the client will agree to pay any difference in the order price and the actual sale price for precious metals if the price has gone up due to market volatility (this is not applicable if precious metal prices have gone down).
e) The bank cheque must be deposited by you directly to our bank account by visiting any Westpac Bank branch. Please do not send the bank cheque to Gold De Royale. It is your responsibility to deposit the bank cheque into our bank account on the same day you place the order.
f) Once you deposit the bank cheque, please email us and advise us the same.
g) Once an order is placed, it cannot be changed once it has gone through our system.
1.3 Credit Card Payment
a) For security purposes, all online credit card transactions are limited to AUD $5,000 (excludes shipping, insurance and credit card surcharge). We accept Visa, Master Card and American Express. Please note that there will be a credit card surcharge for the use of Visa (3.0%), MasterCard (3.0%) and American Express (4.0%).
b) If you want to use your credit card to purchase precious metals for more than $5,000, please email us and we can send you the required credit card form to complete and sign. Once we receive the form, we will process your credit card transaction manually.
c) To prevent fraudulent credit card transactions and identity fraud, Gold De Royale reserves the right to ask the customer (regardless of the purchase value) to send the front and back copy of their credit card including their identity document, such as driver’s licence or passport copy. The customer agrees that they will comply with this requirement when purchasing from Gold De Royale. We reserve the right not to accept credit card transactions anytime without giving a reason.
d) Once an order is placed, it cannot be changed once it has gone through our system.
1.4 Financial Transaction Diligence
a) The currency charged for all transactions will be in Australian Dollars (AUD).
b) Unauthorized use of a credit card, any attempt to do a fraudulent credit card transaction, and the provision of a false name and personal details will be considered fraudulent. All fraudulent activity will be subject to investigation and prosecution to the fullest extent of the Commonwealth law.
c) Gold De Royale reserves the right to decline any orders at its own discretion without giving a reason. Should a transaction be detected as a fraud at a later date, Gold De Royale reserves the right to commence legal action.
1.5 Bullion Market Loss Policy
a) When purchasing from Gold De Royale, once your order is confirmed or when an order is placed and the prices are locked in for you, the transaction may not be cancelled as this will result in severe market losses for Gold De Royale.
b) Similarly, once an order is placed and you do not pay funds to Gold De Royale, this will again result in market losses for Gold De Royale. Any market losses will result in Gold De Royale advising the customer to pay 30% of the total bullion order value of the ordered bullion items or the full amount to cover for the losses Gold De Royale had. Any non-payment will result in Gold De Royale taking legal action against the customer in order to recoup the money.
1.6 Customer Identification Requirements
In order for us to “know our customers”, it is mandatory that all customers who purchase bullion with Gold De Royale provide identification documents for an Australian Transaction Reports and Analysis Centre (AUSTRAC) 100 Point Identity Check. Regardless of the size or value of the bullion purchase, all clients placing orders with Gold De Royale must adhere to the following sections (I and II) as stated below:
a) Section I: A certified copy of one of the following documents is required: current passport (Australian or international) or Australian driver’s licence or proof of age card with photograph issued by your state/territory or identification card issued to a public employee or identification card issued to a student at a tertiary education institution.
b) Section II: A certified copy of one of the following documents is required: ATM card issued from an Australian bank (front and back copy) or credit card or Medicare card or Council rate notice or telephone account document or utilities account document or foreign driver’s licence (front and back copy) or Australian citizenship certificate or Australian birth certificate or a notice issued by Australian Taxation Office within preceding 12 months.
c) For business or self-managed super fund accounts, the following certified documents are required in addition to the above-mentioned documents: copy of business registration and identification documents of the authorized person acting for the business. Please note that this is only a one-off legislative requirement. Once the certified copies of the documents are given to us, we will not ask for them again in case of future purchases unless required to do so by law. All documents given to us must show the same name of the purchaser.
d) For purposes of verification we only accept certified copies of documents certified by any of these occupations: Justice of Peace, Commissioner of Affidavits, Commissioner of Declarations, Notary Public, Police Officer, or certified from any Australia Post Office. All certified documents that you dispatch to us as a true copy must have the “official seal” of the person that is certifying them. If it only has the person’s name and signature and comes without their official seal we will not accept that document and you would have to redo the certification again with their official seal. All documents must be in English. Clients can post their documents to us. We don’t accept any fax or documents sent by email. We will not dispatch any items that have been paid for unless we receive a certified copy of the above-mentioned documents. Payments made for purchases will not be cancelled or refunded if you cannot provide us with the necessary certified documents. Gold De Royale may require additional information about the customer when purchasing bullion as part of its risk management strategy. The customer agrees to comply with this additional requirement (provision of additional information or documents like certified copy of your credit card) if requested by Gold De Royale.
e) Documents must be posted to The Compliance Officer, Gold De Royale Pty Ltd, PO Box 971, Spring Hill, Queensland 4004. For security reasons, we strongly advise customers to send in their identity documents via Express Post Platinum only for next day delivery.