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Exchange/ Money Back Policy
At Gold De Royale you can be guaranteed of the quality of the gold/silver/palladium/platinum bullion products that we sell. We guarantee all our products (Precious Metals) are what it is supposed to be (Gold 9999.9 fineness/999.9 fineness/.999 fineness/.916 fineness, Silver 999.9/999.0 fineness, Palladium 999.5 fineness, Platinum 999.5 fineness) depending on your purchase. We offer full money back guarantee if the products that we sell are not what it is supposed to be. |
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If you have been sent an item which is not the one that you have purchased, that is, we send you the wrong item, we can send you the right item or refund your money back (refunds can take up to 10 business days to show up on your bank account or on your credit card), provided the following steps are followed: |
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You must contact us at the earliest opportunity via e-mail. Gold De Royale will provide you with instructions on how to ship your item back after you contact us. It is your responsibility to ensure that the items are adequately packaged so that they are not damaged during return transit. |
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We will not ship any exchanged item to you until your item along with its purchase receipt is returned to us. |
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If you have opened the precious metal secure casing, you must send it along with the bullion. |
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If we find any signs that the precious metal has been damaged we will not accept the exchange and you will be responsible for the return shipping to you. It is your responsibility to send the shipping payment to us before the item is shipped back to you. | |
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Changing your mind about the purchase is not a legitimate reason for an exchange. We are more than happy to guide you prior to placing an order. When in doubt, please do contact us via e-mail or phone. We will NOT accept any returns or exchanges for the following reasons: |
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You have changed your mind. |
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You are having financial problems. |
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You have found a different item which you prefer. |
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You have found the same item at a lower price somewhere else. |
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You did not read our terms and conditions and exchange/money back policy and did not know you could not return your purchase. | |
