BY PLACING AN ORDER WITH GOLD DE ROYALE PTY LTD YOU ARE TAKEN TO HAVE AGREED TO THE TERMS AND CONDITIONS OF PURCHASE AS SET OUT ON THIS WEBSITE.
User Agreement for Gold De Royale Pty Ltd Service
This User Agreement (“Agreement” or “User Agreement”) is a contract between you and Gold De Royale Pty Ltd, Brisbane, Queensland, Australia. This Agreement affects your rights and you should read it carefully. By registering on our website, you hereby agree to our Terms and Conditions of purchase as given on our website. When placing an order with Gold De Royale Pty Ltd, the order becomes a legally binding contract between you and Gold De Royale Pty Ltd and this Agreement constitutes “a writing signed by you”. If you do not agree to the following terms and conditions, you should not use or access www.goldderoyale.com.au and you must leave this website immediately.
1. Transaction Terms and Conditions
1.1 Electronic Funds Transfer
a) We accept electronic funds transfer. This is the preferred method of payment.
b) Funds must be transferred immediately within the time frame advised by us as per the order confirmation email that you will automatically get once you place the order. Five percent of the total order amount must be paid within one hour of placing the order. The balance 95 percent must be paid within 24 hours of placing the order or earlier.
c) If funds are not transferred within the required time frame, as referred to in clause 1.1b, the order price will expire and the client will agree to pay any difference in the order price and the actual sale price for precious metals if the price has gone up due to market volatility (this is not applicable if precious metal prices have gone down).
d) You need to send us proof that you have electronically wire transferred the funds. This can be done by any one of the two methods: If you are sending the funds over the counter in a bank, the bank will give you proof that your funds have been electronically transferred to our account. You can then send us a scanned copy of that document via email. If you are sending the funds via internet banking, you can take a Print Screen of the electronic funds transfer confirmation (located on your computer keyboard as “PrtSc” or “Print Screen”) and paste that to a MS-Word document, showing that the funds have been transferred to our account. You can then send that document to us via e-mail.
e) Once an order is placed, it cannot be changed once it has gone through our system.
1.2 Credit Card Payment
a) For security purposes, all online credit card transactions are limited to AUD $5,000 (excludes shipping, insurance and credit card surcharge). We accept Visa, Master Card and American Express. Please note that there will be a credit card surcharge for the use of Visa (3.0%), MasterCard (3.0%) and American Express (4.0%).
b) If you want to use your credit card to purchase precious metals for more than $5,000, please email us and we can send you the required credit card form to complete and sign. Once we receive the form, we will process your credit card transaction manually.
c) To prevent fraudulent credit card transactions and identity fraud, Gold De Royale reserves the right to ask the customer (regardless of the purchase value) to send the front and back copy of their credit card including their identity document, such as driver’s licence or passport copy. The customer agrees that they will comply with this requirement when purchasing from Gold De Royale. We reserve the right not to accept credit card transactions anytime without giving a reason.
d) Once an order is placed, it cannot be changed once it has gone through our system.
1.3 Financial Transaction Diligence
a) The currency charged for all transactions will be in Australian Dollars (AUD).
b) Unauthorized use of a credit card, any attempt to do a fraudulent credit card transaction, and the provision of a false name and personal details will be considered fraudulent. All fraudulent activity will be subject to investigation and prosecution to the fullest extent of the Commonwealth law.
c) Gold De Royale reserves the right to decline any orders at its own discretion without giving a reason. Should a transaction be detected as a fraud at a later date, Gold De Royale reserves the right to commence legal action.
1.4 Bullion Market Loss Policy
a) When purchasing from Gold De Royale, once your order is confirmed or when an order is placed and the prices are locked in for you, the transaction may not be cancelled as this will result in severe market losses for Gold De Royale.
b) Similarly, once an order is placed and you do not pay funds to Gold De Royale, this will again result in market losses for Gold De Royale. Any market losses will result in Gold De Royale advising the customer to pay 30% of the total bullion order value of the ordered bullion items or the full amount to cover for the losses Gold De Royale had. Any non-payment will result in Gold De Royale taking legal action against the customer in order to recoup the money.
1.5 Customer Identification Requirements
In order for us to “know our customers”, it is mandatory that all customers who purchase bullion with Gold De Royale provide identification documents for an Australian Transaction Reports and Analysis Centre (AUSTRAC) 100 Point Identity Check. Regardless of the size or value of the bullion purchase, all clients placing orders with Gold De Royale must adhere to the following sections (I and II) as stated below:
a) Section I: A certified copy of one of the following documents is required: current passport (Australian or international) or Australian driver’s licence or proof of age card with photograph issued by your state/territory or identification card issued to a public employee or identification card issued to a student at a tertiary education institution.
b) Section II: A certified copy of one of the following documents is required: ATM card issued from an Australian bank (front and back copy) or credit card or Medicare card or Council rate notice or telephone account document or utilities account document or foreign driver’s licence (front and back copy) or Australian citizenship certificate or Australian birth certificate or a notice issued by Australian Taxation Office within preceding 12 months.
c) For business or self-managed super fund accounts, the following certified documents are required in addition to the above-mentioned documents: copy of business registration and identification documents of the authorized person acting for the business. Please note that this is only a one-off legislative requirement. Once the certified copies of the documents are given to us, we will not ask for them again in case of future purchases unless required to do so by law. All documents given to us must show the same name of the purchaser.
d) For purposes of verification we only accept certified copies of documents certified by any of these occupations: Justice of Peace, Commissioner of Affidavits, Commissioner of Declarations, Police Officer, or certified from any Australia Post Office. All certified documents that you dispatch to us as a true copy must have the “official seal” of the person that is certifying them. If it only has the person’s name and signature and comes without their official seal we will not accept that document and you would have to redo the certification again with their official seal. All documents must be in English. Clients can post their documents to us. We don’t accept any documents sent by email. We will not dispatch any items that have been paid for unless we receive a certified copy of the above-mentioned documents. Payments made for purchases will not be cancelled or refunded if you cannot provide us with the necessary certified documents. Gold De Royale may require additional information about the customer when purchasing bullion as part of its risk management strategy. The customer agrees to comply with this additional requirement (provision of additional information or documents like certified copy of your credit card) if requested by Gold De Royale.
e) Documents must be posted to The Compliance Officer, Gold De Royale Pty Ltd, PO Box 971, Spring Hill, Queensland 4004. For security reasons, we strongly advise customers to send in their identity documents via Express Post only for next day delivery.
1.6 Order Pricing
Once an order is placed by the customer and Gold De Royale finds out that the product pricing is inaccurate at any point in time, Gold De Royale will cancel the order and refund the customer the funds paid for the order.
1.7 Order Fulfillment
Once an order is placed by the customer and Gold De Royale finds out that it cannot fulfill the customer’s order due to market conditions (bullion not available) at any point in time, Gold De Royale will cancel the order and refund the customer the funds paid.
2. Exchange/Money-Back Policy
a) At Gold De Royale you can be guaranteed of the fineness (purity) of the gold/silver/palladium/platinum bullion products that we sell. We guarantee all our products (precious metals) are what they are supposed to be (Gold- 999.9 fineness/.999 fineness, Silver- 999.9/999.0 fineness, Palladium- 999.5 fineness, Platinum- 999.5 fineness) depending on your purchase.
b) If you have been sent an item which is not the one that you have purchased, that is, we send you the wrong item; we can send you the right item provided the following steps are followed.
c) You must contact us within two business days via email before sending your item back. After you contact us, Gold De Royale will provide you with instructions on how to ship your item back. It is your responsibility to ensure that the items are adequately packaged so that they are not damaged during return transit.
d) We will not ship any exchanged item to you until your item along with its purchase receipt is returned to us. If you have opened the precious metal synthetic secure casing, you must send it along with the precious metal. If we find any signs that the precious metal has been damaged, we will not accept the exchange and you will be responsible for the return shipping to you. It is your responsibility to send the shipping payment to us before the item is shipped back to you.
e) Changing your mind about the purchase is not a legitimate reason for an exchange. We are more than happy to guide you prior to placing an order. When in doubt, please do contact us via email before placing an order. We will NOT accept any returns or exchanges for the following reasons: You have changed your mind; you are having financial problems; you have found a different item which you prefer; you have found the same item at a lower price somewhere else; you did not read our Purchase Terms and Conditions and did not know you could not return your purchase.
3. Shipping, Transit Insurance and Delivery Policy
3.1 Shipping Costs
a) Shipping costs are calculated before you checkout.
b) International shipping charges: Available on quote. Email us if you would like to know our international shipping charges. International shipping charges are different from domestic charges. Packages are shipped using FedEx. Please note that international shipping charges are expensive.
3.2 Transit Insurance Cost and Conditions
a) Transit insurance is payable at the rate of 1.50% of the total value of bullion. Transit insurance charges are different for high value purchases.
b) Once you are advised that your order has been shipped, your purchase order will be delivered except in cases where the address supplied is incorrect, illegible, incomplete or if the client is away or has moved or if you do not collect the package on time (package must be collected on the same day of arrival), in which case you will be liable (will void transit insurance cover). Gold De Royale is not liable under any circumstances if you have nominated someone else to collect the package on your behalf or someone else collects it without your authorization or using fake identity or the address is a non-residential address or is collected by a third party (will void transit insurance cover).
c) Risk passes to the client upon collection of the bullion by the nominated shipping method. It is the client’s responsibility to arrange insurance from this point onward. The client acknowledges that from the time of delivery the client will have the necessary insurance to guard against any loss which may occur in relation to the bullion from such time. Gold De Royale provides no advice regarding the terms of any insurance, the suitability of the insurance for the client or the eligibility of the client to claim under the insurance policy.
d) Due to any unforeseen circumstances, if the bullion order that we ship to you gets lost or stolen during the transit period, Gold De Royale will file a claim with our insurer. The client will be paid the money that was used to purchase the bullion from us once we receive the money from the insurer (it could take up to 6 months or more). Any transit insurance claims for lost goods must be made within 3 business days of dispatch from Gold De Royale. If a transit loss occurs, all bullion items are insured to the bullion purchase price minus insurance, shipping and credit card surcharge cost.
3.3 Shipping Discretion
a) We may at our discretion change the shipping method if we find that the area (postcode) to which we are to ship is considered a high risk.
b) We reserve the right to charge an additional shipping deposit fee of $30.00 if we believe that you will not be available to collect the package when the courier company arrives for delivery. The holding deposit fee will be released if you are present at home during the delivery and you collect the package. If you are not present when the courier driver arrives you will forfeit this amount.
c) Packages going to high risk locations, remote locations or high value packages, a separate quote will be provided to the customer.
d) Gold De Royale reserves the right not to ship your order to a business or a residential address if we consider the shipping address to be of a high risk. In such cases, we will ship your order to the nearest courier depot available near to your address and the customer agrees to pick up their order from the courier depot (we will advise you on how to collect your order and the name of the courier company).
e) If multiple orders are going to the same address, we reserve the right to combine them as one order in order to reduce transit risk. There is no refund of shipping fees if we combine them as a single shipment, as each order placed by the customer is unique and cannot be changed once it has gone through our system.
f) Regardless of the shipping method requested by the customer, Gold De Royale will choose the best shipping method to ship the customer’s order as per its risk management strategy.
g) Customers bullion stored in our vault cannot be transferred directly to your vault under any situations. In such circumstances, Gold De Royale can only ship your bullion to your residential address or at our discretion to your work address if it is not classified as high risk.
h) Customers cannot collect their bullion in-person. We can only ship them to you and not to a third party.
i) Customers bullion stored in our vault, shipping charges are different and will be provided as a separate quote.
3.4 International Shipping & Insurance
All duties and taxes must be paid by the customer when your order arrives in your country of destination for delivery. Please consult your local customs department for more information on duty and tax rates if they are applicable. If your order is returned to Gold De Royale due to your refusal to pay duties or taxes, or if the shipping carrier was unable to deliver your order, you will be responsible for any return shipping fees, additional duties, or applicable taxes for returning the package back to Gold De Royale. In addition, if your package is returned to Gold De Royale, we will not reship your order until we are paid in full for any return shipping costs, duties, or taxes we have had to pay in advance for you, as well as any subsequent reship fees back to you. International shipping returns are very costly and we strongly suggest making yourself aware of any duties or taxes before orders are placed with Gold De Royale to avoid any problems. In addition, we recommend making yourself available to the delivery company so your package is not returned to Gold De Royale, subjecting yourself to unnecessary taxes, duties, shipping costs or delays. All international shipments must be cleared from customs by the customer on the same day when the package arrives at the country of destination. Failure to clear the package on the same day will void the transit insurance cover on the package and the customer will be liable for any losses if the package is tampered, lost or stolen.
3.5 Delivery Time Period for Bullion Orders
All orders placed with Gold De Royale will be dispatched as soon as possible. Due to the high demand for Swiss precious metals and for London Bullion Market Association (LBMA) accredited precious metals, orders may take up to eighteen weeks for delivery on some occasions, as demand outweighs supply. Gold De Royale will not be liable for any late deliveries. While Gold De Royale strives to dispatch all orders quickly, this may not be possible owing to a high market demand for bullion. Gold De Royale will not be liable for any claims associated with late deliveries.
3.6 Supply Interrupted
If Gold De Royale is directly or indirectly prevented from making supply or otherwise performing an obligation, by reason of events beyond its reasonable control including any force majeure event including drought limiting or restricting availability of input products of required quality, act of God, fire, earthquake, flood, lightning strike, natural disaster, mechanical or electrical failure, industrial action or dispute, lockout, pandemic, pandemic lockdown, epidemic, war or act of war (whether declared or not), terrorism, revolution, malicious damage, sabotage, civil unrest or disturbance, or action or inaction of any foreign or domestic government or third party, its obligations are suspended while it is prevented from so doing. Gold De Royale will use all reasonable endeavors to terminate the event giving rise to delay, but that will not include the settling of an industrial dispute on disadvantageous terms. In such circumstances, Gold De Royale will cancel the customer’s order and refund the customer the funds paid.
In this clause, the following definitions apply:
a) GST has the same meaning as in the GST Act.
b) GST Act means the A New Tax System (Goods and Services Tax) Act 1999.
c) Taxable Supply has the same meaning as in the GST Act.
d) Tax Invoice has the same meaning as in the GST Act.
e) The consideration payable by the client has been fixed without regard to the impact of GST.
f) If GST is or becomes payable on a Taxable Supply made under or in connection with this document, the party providing consideration for that Taxable Supply (recipient) must pay an additional amount equal to the GST payable on the Taxable Supply.
g) The additional amount payable under clause 21(b) must be paid at the same time as the consideration for the Taxable Supply or on the date on which the party making the supply delivers a Tax Invoice (whichever is later).
5. Secure Bullion Storage
We do provide secure storage facilities for precious metals only for our clients. We understand that owing to the inherent value of precious metals our clients can have difficulty in finding suitable storage because of the lack of secure storage facilities available. Therefore, Gold De Royale offers the highest level of security available in the precious metals industry, known as segregated vault storage. If you would like us to store your precious metals, we will gladly do it for you. When you appoint us to store your bullion, your bullion will be counted twice by two different appointed personnel and both must agree and then sign the inventory list. Your precious metals are then placed into a secured casing and tagged with your name, certificate of storage number and contents, and then securely stored in a vault. We then mail you a Certificate of Storage that lists the items. Various terms and conditions and prices apply if you choose this option. Please contact us via email and we will send you the necessary information with the various charges made for this service. Secure bullion storage terms and conditions are subject to change without notice.
Gold De Royale Pty Ltd is committed to protecting your personal information in accordance with the Australian National Privacy Principles set out in the Privacy Act 1988. Contact information from our online forms is used to obtain accurate shipping information to ship orders to the client. The client’s contact information is also used to send Gold De Royale’s sales material and for contact with the client during the course of the transaction. Financial information collected during the online shopping process is used to bill the client for our products and services. We do not disclose our client’s details or credit card information to outside parties unless required to do so by Australian law. All email or other correspondence received from our website visitors is treated in strict confidence. We only use the information supplied by our client for the purpose of responding to the client’s questions. We will not sell or otherwise disclose such information including email addresses to any external parties. Gold De Royale will only disclose your information to external persons or bodies as permitted by the Privacy Act 1988, including in the following circumstances:
a) where you consent to the disclosure;
b) in the case of information collected through your application for AUSTRAC identification requirements;
c) to comply with all reporting requirements in order to detect, prevent and report money laundering activities (Anti-Money Laundering and Counter-Terrorism Financing Act 2006);
d) to our contractors so that we can complete a transaction on your behalf or provide you with a service that you have requested;
e) where required by law such as under a subpoena issued by a court;
f) for law enforcement purposes for which the information was collected.
7. Website Security Policy
8. Spam Act 2003 Compliance
Gold De Royale Pty Ltd complies with the Australian Government’s Spam Act 2003 and the guidelines for business in relation to the contents of commercial electronic messages. Gold De Royale only sends email advertising after each addressee’s consent, includes its address and contact details in every email promotion, and ensures the inclusion of a functional unsubscribe facility.
9. Copyright and Trademark Information
Gold De Royale and the words “Royalty and Eminence Comes with Gold” are registered trademarks of Gold De Royale Pty Ltd (ACN: 134939272, ABN: 80134939272), Suite 103, 192 Ann Street, Brisbane, Queensland 4000, Australia. PAMP and Lady Fortuna are registered trademarks of ProduitsArtistiquesMétauxPrécieux CH-6874, Castel San Pietro, Switzerland. Valcambi and the words “Unmistakably Swiss” is a registered trademark of Valcambi SA, Via Passeggiata, CH-6828 Balerna, Switzerland. Argor Heraeus is a registered trademark of Argor-Heraeus SA, Via Moree 14, CH-6850 Mendrisio, Switzerland. The word KINEGRAM is a registered trademark of OVD Kinegram AG, Zählerweg 12, CH-6301 Zug, Switzerland. Johnson Matthey and its logo are registered trademarks of Johnson Matthey Plc, 40-42 Hatton Garden, London EC1N 8EE, United Kingdom. YouTube and its logo are registered trademarks of Google Inc. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Gold De Royale intends no infringement of such trademarks. Materials contained on this website may not be used or reproduced without written permission of Gold De Royale Pty Ltd.
10. Information and Links to Other Websites
Gold De Royale Pty Ltd website may contain information, articles or links to third party websites. These linked websites are not under the control of Gold De Royale and Gold De Royale is not responsible for the content of any linked website or any hyperlink contained in a linked website. The information contained on the website is given in good faith, but no representation or warranty, express or implied, is made that such information is accurate or complete and it should not be relied upon as such. Gold De Royale provides these hyperlinks for your convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Gold De Royale. Any link provided to any such website is used entirely at your own risk.
11. Financial Disclaimer
Gold De Royale Pty Ltd does not accept any liability for any investment decisions made on the basis of the information provided on our website. Gold De Royale and its staff do not give investment or financial advice. The content within this site is strictly informational, to be used as a source to better your knowledge and judgement. Under no circumstances should you assume, take for granted or guess that this content is anything other than informational data. All investments involve different degrees of risk and you should be aware of your risk tolerance level and your financial situation at all times. Investment in precious metals involves a high degree of risk. Precious metal markets are extremely volatile and can result in substantial loss of your money. We suggest a careful approach to buying or selling precious metals, especially if you are new to this investment area. Do not proceed unless you fully understand the possible risks associated with this investment class. Gold De Royale urges you to obtain professional financial advice before proceeding with any precious metal investment decision.
12. Legal Advice
Gold De Royale and its staff do not give legal advice. Gold De Royale urges you to obtain professional legal and financial advice before proceeding with any precious metal investment decision.
13. Website System Failure and Logistics Error
Gold De Royale depends on information technology in relation to pricing, it may happen that the system may malfunction or fail and the pricing shown on the website may not reflect the actual price. While we make every attempt to avoid these errors, they may occur. In such cases, we reserve the right to correct any and all errors when they do occur and we do not accept inaccurate prices. If a product’s listed price is lower than its actual price, we will at our discretion contact you before processing the order in order to cancel the order and offer a refund or the client agrees to pay any difference between the actual and the charged price. It may happen that when your order gets ready to be dispatched the bullion that you have purchased is no longer available due to an error in the inventory count (logistics error). If such a situation arises, Gold De Royale will refund your money back for the number of bullion items that are not in stock due to the inventory error. Gold De Royale shall not be liable for any delays in the transmission, delivery or execution of the client’s order due to malfunction or system failure.
14. Frequently Asked Questions and Exchange/Money Back Policy
The frequently asked questions and our exchange/money back policy provide information on the various queries that are asked by customers. Please take time to read them prior to placing an order with Gold De Royale. If you do not understand them, please email us prior to placing an order.
15. YouTube Videos
All YouTube videos that are loaded on our website (www.goldderoyale.com.au) and on our YouTube channel are for educational purposes and do not constitute financial advice. All images, music, characters, components and support files contained in all YouTube videos are copyrights and trademarks of their respective owners.
16. Account Suspension (Online Account and Secure Storage Account)
Doing business with Gold De Royale Pty Ltd is a privilege, not a right. Gold De Royale reserves the right to suspend the customer’s account without giving any notice or reason at anytime. Customer’s who do not comply with our Terms and Conditions of Purchase will have their account (online account and secure storage account) suspended.
17. Website Changes and Legal Jurisdiction
Gold De Royale Pty Ltd reserves the right to make any changes to its website at any time without giving any prior notice. These terms and conditions may be changed at any time without giving any notice. You agree to be legally bound by any amended or updated terms and conditions signified by your continued use of our website. It is your responsibility to regularly review these terms and conditions before purchasing or using our service. This contract will be construed in accordance with the laws in force in Queensland and the parties submit to the jurisdiction of the Courts of Queensland, Australia.