Gold De Royale
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About Us
 
                                                                                                                                                                                         
• Our Vision
• Our Values
 
Gold De Royale is Australia 's first and leading online bullion store selling Swiss gold. Gold De Royale is Australia’s only precious metal dealer that sells bullion of those refiners that are recognised by the London Bullion Market Association (LBMA) as an Good Delivery Refiner or as a Good Delivery Referee. We do not sell any bullion that do not meet the stringent standards of precious metal refining as set by the London Bullion Market Association. At Gold De Royale our motto is to provide the best precious metals that money can buy to our customers. We believe in selling only world-renowned gold, silver, palladium, and platinum bullion. Unlike other precious metal companies that sell any sort of gold bullion, we only sell gold bullion of those refiners that are accredited by the London Bullion Market Association as a Good Delivery Refiner or as a Good Delivery Referee. We sell PAMP Swiss gold bullion, Valcambi gold bullion, and Argor Heraeus gold bullion. Therefore, you can be assured that you are getting the best gold bullion that money can buy. Our customers can place purchase orders from anywhere in the world, saving themselves money and time. We ship bullion orders worldwide. At Gold De Royale we strongly believe  “Royalty and Eminence Comes with Gold”. Our success is based on three founding principles that we robustly believe in. These include: Give honour and glory to the Almighty God of Heaven (YHWH) the creator and  giver of all things in life; Respect to Her Majesty Queen Elizabeth II the ruler of Commonwealth of Nations; and patriotism to ones country “The Commonwealth of Australia”.
                   
We appreciate your visit to our website and we hope you find your shopping experience rewarding. If you have any questions please do not hesitate to contact us.                 
                                                                               
Our Vision
To be Australia 's leading online precious metals bullion company selling the best gold, silver, palladium and platinum that is obtainable in the precious metals market.
                                                                                     
Our Values
                                                                               
                                                                                                                                                                                                                                                                                                                                                                                                                                 
• Quality
  As an Australian business we want to provide our customers with superior products. This means providing value for each dollar spent.
• Customer Satisfaction
 
We are always committed to excellent customer satisfaction. We build on better ideas, and listen to what our customers say. We think outside of the box. Our valued customers always come first and we will often go out of our way to prove that to them. Customer satisfaction is our top priority. We pay attention to detail and keep our commitments. We deliver results.
• Customer Service Ranking

 
At Gold De Royale we have gone to great lengths to satisfy the needs of our customers. In a recent 2009 survey of our customers, we have achieved 99.10% rating in relation to exceptional customer service on how precious metal orders are taken from start to finish. As a result of the survey, we have an impeccable reputation in Australia as one of the best precious metal dealers. We would have never achieved this rating without understanding the needs of our customers. From time to time we undertake extensive consultation with our customers and based on their feedback we add new products and enhance existing systems that we use.
 
Our success as Australia’s best precious metal dealer is deeply rooted in our superior ability to understand and satisfy the needs of our customers and also providing the best precious metals that are available. We earn customers loyalty by focusing on one customer at a time. The customer's needs become our own and we take personal ownership of the company's long-term relationship with that individual in every single interaction, diligently following through as appropriate. We will never take our customers for granted, and we will re-earn their future business every single time. We will give each customer no less consideration and personal attention than we would extend to our own family or dear friends in the same situation.
 

Why buy from Gold De Royale?

 

There are many reason why buy from us. Did you know...

 

·      Gold De Royale is Australia’s first online precious metal dealer selling Swiss bullion.

·      Gold De Royale is Australia’s only precious metal dealer that has been verified by VeriSign technology as a valid business. This gives consumers more confidence when they shop with us. Click on the VeriSign logo for verification details. VeriSign technology is used by world’s biggest banks like Westpac and big online shopping giants like Amazon.

·    We only sell bullion of those refiners that are accredited by the  London Bullion Market Association (www.lbma.org.uk) as a Good Delivery Refiner or as a Good Delivery Referee.  We do not believe in the concept used by many bullion dealers in Australia that gold is the same! Read our article titled (under Gold Bullion Research) “Exploring the most widely used phrase by gold bullion dealers, gold is the same!”

·     We sell the best Swiss precious metals that money can buy. These include precious metals refined by the prestigious PAMP of Switzerland, Valcambi of Switzerland and Argor Heraeus of Switzerland.

·     We use state of the art technology in processing orders from start to finish and use VeriSign technology to detect and prevent security issues.

·     All our packaging materials are produced in the United States and all materials are tamper proof. All our precious metal certificates, secured satchel bags and security labels are manufactured by highly rated security product manufacturing firms in the United States.

·     We use Swiss Document Control Procedures when handling identity documents given to us by our customers. This is the strongest in the world which includes biometric checks before giving access to the documents.

·     We treat all our customers equally. Regardless of the value of purchase, you will get the same treatment that we give to our larger clients.

·     All customer service officers at Gold De Royale must undertake intensive customer care training, must undergo Federal and State police checks before they can work for us. All customer service officers and managers must use the same language when communicating with customers so that there is uniformity.

Some of the actual comments that we get from our customers include:

 After nearly two years as a customer I just want to say thanks to the fine people at Gold De Royale who have helped educate and guide me in my precious metals investments. R.O. (NSW)

 

I have been ordering from Gold De Royale for the past few months and I am very pleased with the gold and silver bullion I receive. I can only afford a little each month but I love what I get and the prices are very reasonable. Thanks for the great service. M.J. (SA)

 

I was very satisfied with the product I recently purchased, it arrived in perfect condition. Your shipping is also the best I’ve used. J.L. (WA)

 

Received my first order from you yesterday. I couldn't be more pleased with the smoothness and professionalism with which my order was handled. I will be making all my future purchases through you. Thanks and keep up the great work. D.W. (QLD)

 

I just received my coins and I wanted to thank you guys for making the entire process fun and enjoyable. Gold De Royale has certainly earned my trust and respect through continuous professionalism and superior service. S.S. (ACT)

 

Hello Gold De Royale. If you issue customer loyalty cards, please let me know as I am your customer for life. D.T. (VIC)

 

Thanks to you, Gold De Royale, for your great and friendly service and not to mention the American Silver Eagle rounds are a wonderful value and look great! I ordered on a Saturday night through the web site. It was my first order with Gold De Royale and by 7:00 a.m. Monday morning I received an email saying my order was being processed. On Tuesday I received an email saying my order was shipped and on Wednesday I had my order. I look forward to making my next order. P.R. (QLD)

 

I am writing to thank you for your great service and reasonable prices. I have done research on various bullion dealers and found you to be the best. I am a gold and silver 'bug' who buys in small quantities, and your service has been outstanding and incredibly reliable. I just received a shipment today and am amazed with how well you package things. As well, your web site is very user friendly. W.J. (VIC)

Just wanted to say, you didn’t even need to ask for feedback I would have given it myself the items are beautiful and the delivery was awesome secure and professional will be coming back in less than a week. (S.A., NSW)

 Mark, silver arrived just now, very professional process from start to finish, way, way better and more professional than dealing with … dealer.  (J.V., QLD)

 

Hi all, I received this order today. Thank you for thoroughly excellent service. These 100gm Swiss silver bars are exquisite. (G.M., NSW)

 

Mark, the above order has arrived safely and is in my possession. Thank you to you and all the staff at Gold De Royale for the impeccable service. On another note, my God it is fun breaking into and through all the packaging and seals! I hope Mr. VO is giving you a pay rise. (G.M., NSW)

 

Happy is not the word. I am actually very impressed on how well you handled my order, very well organized, patient and above all honest service.  I have never experienced a better shipping system than yours. Much faster than other local US companies that I normally buy bullions from. I was somehow worried at first but I will blindly do business with Gold De Royale at anytime. (A.C., USA)

Dear Mark and Gold de Royale employees. I would like to take this opportunity to thank you for the outstanding service and products that you have provided for me. I have placed many orders, so please forgive me for not including all of your names. In the past, I have purchased silver American eagles and Canadian maple leafs. I have always been satisfied with your service, price and product quality. Today I received my Argor Heraeus 1 Ounce Kinebars. The magnificent beauty, quality and eye appeal are everything I had hoped for. I am looking forward to receiving my next order from you. I really have no desire to do business with anyone else. Needless to say, I will be continuing to recommend you to all my friends in Melbourne. Thank you and have a great day. (R.O., VIC)

As a new customer, I would just like to say that I'm impressed with your company and I must say that you are the best precious metal company in Australia. I've placed two silver bullion orders and each one was processed and delivered in a very timely manner. Your pricing is great. Just wanted you to know that I appreciate your service. As a businessman, I always hear about when things go wrong, seldom when they go right! Thanks! (P.N., NT)

 

"I had just placed my first order with your company and I've got nothing but good things to say! Although I have purchased platinum bullion locally before, I was a bit leery of going through the internet. Even though the platinum bullion I ordered decreased quite a bit in value since I purchased, that's the nature of the precious metal market industry, so to speak. You are a truly upstanding and outstanding business and I will continue to order more from you in future purchases! Thank you GOLD DE ROYALE (K.L., NSW)

"I just received my first purchase from you guys and I was very satisfied. I think one of the best features you guys have is that you have a low minimum purchase so even the little guys (such as myself) who don't spend large amounts of money can take advantage of your services. I have already placed another order through you guys and hope to do more business through you. It's also cool that you take American Express cards as well. Most places don't, which in my opinion costs them business just like forcing high minimum purchases. I'm glad I stumbled onto this site first. Keep up the good work. (F.E, ACT)

I just have to say that I am impressed with 1. The speed which you have processed my order. 2. The way the purchasing process was handled. 3. The way items are displayed for viewing so the customer can have an accurate description of the items they are purchasing. 4. And even down to the details of informing me by e-mail that my order has shipped. I have not yet received the items, but I am extremely impressed already with your service and will probably be doing business again with you in the future. Keep up the high quality customer service and you will be in business for many years to come. Thank you. (B.K, QLD)

I am very happy Mark with your level of professionalism as finally I was able to make an informed decision for investing my self-managed superannuation funds to purchase Swiss gold and silver worth $150K. Your service is mind blowing! (R.T., NSW)

Thank you for your patience in answering all my emails. Because I am new to precious metal investment, I had to make sure that I purchased the right stuff. I hope you guys keep up the fabulous service that you offer to many investors in Australia. (M.N, NSW)

 

Your armed guard carriers were fabulous. I was pretty scared initially because I live in such a posh neighbourhood and  required the delivery to be discreet. But they came in a normal car and delivered it to me. I am sure that is not the last time that I will be purchasing from you all. (E.T, VIC)

 

The Johnson Matthey silver bars were absolutely fabulous. It is far better than all the silver bars that I have. If only I knew before that someone was selling Johnson Matthey silver bars, I would have purchased all of my silver bars from your company. (H.S, SA)

 

I almost fainted when I saw the level of packaging that you take when sending precious metals. Tamper evident this, tamper evident that, plastic bag discoloration etc  I think you all should run all the business in Australia. One think is sure, because your service standards is the best I am sure that the brain behind all of this is Swiss (I.L., WA).

 

I take this opportunity to thank you and the Gold De Royale team for the wonderful silver investment coins received today.  As a first time buyer, it was a bit daunting but your professionalism and thoroughness is an asset to your business, as indeed to your customers.  I am deeply satisfied with this purchase and will certainly be purchasing again. (D.G, VIC)

 

I received the order this morning. Thank you. This was my maiden purchase from Gold De Royale and I am happy to say that I have been very pleased with your service. You have exceeded my expectations in all aspects from the timeliness of your responses to my queries down to updating me on the status of my order. Special thanks also to Simon for expediting the shipment of this order. Well done, guys and I will definitely be back to purchase more precious metals from you. (A.M, VIC)

Thank you Mark and Gold De Royale for your excellent service.  I only clicked on your link on EBay less than a week ago and was immediately impressed by the graphics on your site.  After my initial enquiry and question, I have been amazed at the speed of the transaction - three days from original email to having the purchase in my hand - super quick!  That time even included my mailing the required ID documents - can't possibly get faster than that!!  Thanks again Gold De Royale and staff, 101% in everything you did, I still can't get over the way you packaged the item, I could have almost used it for 'pass the parcel' ;- (A.T., QLD)

 

Simon I received my order today and the Heraeus Kinebar gold is just fabulous. When I opened the package I assumed the package contained diamonds (heeeee), as the packaging was securely packed with tamper evident labels, bags, and bar-coded ordering system labels. I have purchased precious metals from many bullion dealers in Australia and I must say that your service standards and ur ordering system is top class. I must say that you are the BEST IN THE WORLD. No wonder my friends always brag about service standards. Keep up the good work. Very soon u will have an army of Swiss gold fans. (L.Y, VIC)

 

Thanks Mark I received my order today and the Johnson Matthey Silver bullion is fabulous. It was always my dream to purchase Johnson Matthey Silver bullion and finally I have them. Thanks for selling such great products. (T.L., WA)

 

The Argor Heraeus 100 grams silver bar was so cute when I opened the package. Great product. (G.R, QLD).

 

Mark even though my order took about 5 weeks to arrive I am still extremely happy with your service because you communicate the status of the order clearly. Please say a big THANK YOU to your team. (J.R, NSW)

 

As a beginner in  precious metals, I was especially lured in buying from you all do to the Swiss products that you sell. Your website is certainly one of the best in the world, the arrangement of the products and the checkout indicators while completing the transaction are just as they should be...easy to comprehend and logical! I especially like how you organize the Swiss gold bar denominations. Availability of Swiss bullion and expected ship dates have met and exceeded the posted dates and the packaging is great. Keep up the good work. I will have no problem recommending you to others interested in buying precious metals. My only suggestion would be tell your staff to sleep. I emailed on many occasions at 11:30 PM and I got a response within 20 minutes. So the question is do you all sleep or do you all work 24 hours? Your customer service is beyond comprehension and I give you 10/10. (E.S, WA)

Mark I hope you can put my comments on your website. Mates don’t look anywhere else to buy your bullion. I just purchased the Kinebar and I must say that I could not sleep for 2 days because it was so beautiful. In my whole life never seen such magnificent gold bars. (J.L, NSW)

Just wanted to say Thank You for the outstanding service. I received my second order from your company, and both times delivery was less than two weeks from the time I placed the order. Also I am truly grateful for the fantastic prices on small orders. I am not able to purchase in large quantity, but still get a good price and quick service just like a big client. Thanks Again. (H.S, VIC)

"Thank you very much for the excellent and impeccable service you provide. I have placed as of today 6 orders within the last month and every time it has been a wonderful experience. As a military service member of the Australian Defence Force I could not find anyone selling gold bullion of LBMA accredited refiners. Most companies are either not reliable or sell crap gold. GOLD DE ROYALE is  my ONLY source for precious metals. In this tough economy it is a breath of fresh air to trust somebody to deliver a LBMA product in a timely manner. On behalf of my family, a BIG Thank You. Happy Holidays!!! (O.P., ACT)

“Thank Heavens that there is someone in Australia selling quality products. I only wished that I knew about you all a long time back.” (U.J, NSW)

I have been doing business with Gold De Royale for 1 year and after many shipments, I have to say that I've never had one problem or issue. That's a darn good track record! I just want to know that I appreciate your great customer service, Swiss products and pricing. You make investing in precious metals easy for the average investor. Keep up the excellent work!" (D.E, QLD)

Hi Mark, Please forward this to your manager. I am extremely impressed at your overall service.  I have ordered with Gold de Royale quite a few times and every time I get my items just the way Gold de Royale advertises.  I had a small request today and spoke to Mark Coles.  Without hesitation he was willing to find a solution.  I want to make sure that a manager or your owner realizes that your company does a great job in terms of its customer service. (S.P., VIC)

I just received my shipment of Argor Heraeus Kinebar!  This was my first time ever to buy gold bars anywhere.  Your site was recommended by a friend who buys a lot.  I was a little nervous (especially with the customers identification  requirements) about the whole process, but you made it easy by assisting me patiently, provided email notification as the process played out, and I am most pleased with the service! The Kinebar is a gift for my wife this Christmas and I hope she loves it. (R.Y, NSW).

Because I don’t use computers much I must appreciate for your prompt replies every time. You guys have the best reputation in Australia, no doubt.  Everyone I know who has purchased from you has nothing but positive things to say.  I have referred your company to a few people and will continue to do so if given the opportunity. Thanks again and take care. (R.S, WA)

I just received my first order from you today. I wanted to take a moment and thank you for the great care in which my order was shipped (your packaging is absolute tamper proof, as used in Banks). I am new to precious metal investments. I look forward to future orders and the chance to learn more on investing from you. This was a fun and exciting start for me. Thank you all. (N.H., NSW)

I am a new palladium investor and recently received my first order.  Your company is great and my transaction was perfect.  You're never quite sure when you send your hard earned money off to the unknown but I was very pleased to have already submitted my second order.  Thank you for the great service. (C.R., TAS)

I just received the order shipping notice this morning - awesome turnaround and fabulous service! Is there any way I can get a job with you all? (M.G., SA)

“I have received my order in good condition. I will make further purchases from you because you do not hide any of your terms and conditions and you are straight forward in all your dealings”. (E.Q., SA)

“Mate your packaging was exceptional. Never seen such packaging in my life before! Keep up the good work.” (W.L., NSW)

“Gold bars are exceptional. I am referring my friends to you guys”. (V.O., QLD)

“For me it’s all about service and quality. I tell all my colleagues at work, I will pay more money to a company who can provide me with good service. While I have been buying gold bars for a long time, I have never seen such service in my life before”. (T.R, WA)

“Your website is absolutely awesome. I have never seen such a sexy looking website” (L.M, TAS)

"Seriously, you guys are fantastic, just go confirmation email of the 100 gift card going through. If I lived in Brisbane again would certainly be sending in my resume to work with Gold De Royale. I will send my compliments via the website tomorrow (K.D., VIC).

The Valcambi bars look fabulous. Mark I told my bank manager to learn from you guys about customer service. As I bank with one of the biggest banks in Australia, their service is absolutely atrocious. I seriously recommended them to learn service standards from you all. (L.J., NT)

Thanks for the free Valcambi gold bar. It’s good to see someone appreciates customer loyalty. Wishing you all a Merry Christmas and the very best for 2010. (R.L., WA)

 

I just wanted to say Thank You for your great service. I just recently found your company on the internet. I contacted customer service about a week ago to inquire about buying some Valcambi gold bullion. The agent I spoke with was very friendly, very personal, and professional. I was impressed as to how I was treated since I'm only a small investor of gold. You can't invest much on a Chef’s salary these days. But anyway, I was so pleased that I opened an account and have purchased both silver and gold already. I look forward to investing in your company. Again I am really satisfied with the little dealings that I have had and look forward to a long continuous future. Thank You so much. (P.S, NSW)

 

Mates you are great. I have just a little extra money that I invest for my four sons (in precious metals) every month, and I am able to stretch that $600 a lot further with your company. I've checked many sites and Gold De Royale is the best as you sell only Swiss gold. Thanks and keep up the great job. (A.F., ACT)

 

Thank you for expediting my order as I had to go overseas on short notice. I completely understand how heavy your volume orders must be on a daily basis. I want to thank you for your outstanding customer service and how much I appreciate you not only taking the time to email me back so quickly, but you were willing to put me first with my order. In my experiences that is rare. (J.C, VIC)

 

Just wanted to let you know how satisfied I am with your service. Quick, easy and ahead of schedule. The order process was quick and easy and I received my order in 8 days before I expected it. The quality of the coins I ordered, American Silver Eagles, is excellent. I will be back to order more. (M.E., SA)

 

I wanted to send you a thank you for your company's fine handling of my last transaction. This is the 6th purchase I have made with your company in the past few months, and every time I have been pleased at how things went. I am generally sceptical in all my dealings (because that is my nature), no matter what the subject. Always waiting for the next big screw-up to happen to me. With Gold De Royale, my questions have been answered honestly, and every shipment has been expedited in a timely manner. Thanks for everything. (M.J., VIC)

 

I  just wanted to let you guys know about my complete satisfaction, once more, with Gold De Royale.  I ordered a 1 ounce Palladium PAMP bar last Friday, and today it came in the mail in immaculate condition. It is remarkable how quickly you ship and how soon it arrives. (Only took two days to arrive!). I have purchased many things from you guys in the past and will continue to do so thanks to your great service. I only wish I had more expendable money to buy more items. (P.C., WA)

 

Mark I just wanted to let you know how pleased I have been with you all. Both orders that I have purchased were send in safe, secure and timely manner. The items were exactly as shown on the photos. Even though these were not large purchase by any means, I was treated as though I was an Ambassador. I will highly recommend your company to all my friends. (G.R, NSW). 

Thank you so much Gold De Royale for sending the gold bars and silver bars. It's so difficult to get these in Auckland and I am glad that you ship to New Zealand. (P.U., New Zealand) 

George thanks for sending my order via Armaguard security services. They were good and delivered my order directly to the vault. Mate your packaging of gold bars were exceptional. I am sure that these are not even used in banks. Take care. (M.H., NSW)

 

When I had gone to the post office to collect my order I was wondering if you all had send the right order as I just ordered one PAMP gold bar. I was amazed when I came home to see the time spent by you all to pack the gold bar and I was speechless. I was so impressed that I emailed Vanessa to buy more (L.K, NT).

 

Among all the gold bars that I have PAMP and Valcambi I must say the Argor Heraeus Kinebar is the best. Never seen such PERFECTION in workmanship. The hologram is so impressive and is far better than the photos that you have on the website. I will be buying more shortly. (O.T., VIC).

 

I used to work for the World Bank before and I am happy that someone uses Swiss Document Control Procedures when handling identity documents. That is the why I buy my precious metals only for your company. (L.Y., WA).

 

Mark I did not had a chance to introduce myself. I used to live in the US and I must say that I am so happy to be living in Australia. In the US when you buy precious metals, you hardly get any customer service. Buy you were chasing me around and taking the lead so that I get my order on time. These days I don’t think anyone does things that you all do. Great job! (K.O., TAS)

 

Guys, the Kinebars were absolutely marvellous. Fell in love with it. Will buy more. (G.T., NSW).

 

Thanks everyone for the order. Arrived today. Your service is impeccable and astounding. I am thinking of ordering again just for the service! (G.M., NSW)

 

Received my order today. Surprised to the see the diligence taken to pack the order. No wonder everyone says that you are the best! I am speechless. (L.T., VIC)

 

Simon keep up the good service and trust me, I will be buying more shortly. (P.Y., WA)

 

Your courier guy was fantastic. He asked me 3 times to confirm it was me before the package was delivered in my office. Thanks for sending it safely. (J.O., SA).

 

I want to tell you that you are just as what you say you are. Service standards I give you 100, customer friendliness 100, products quality 100, trusted business partner 100, service delivery 100. I cannot give you 99 in anything, only 100. (H.R., TAS)

 


  
 
 
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