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BY PLACING AN ORDER WITH GOLD DE ROYALE YOU ARE TAKEN TO HAVE AGREED TO THE TERMS AND CONDITIONS OF PURCHASE AS SET OUT IN THIS WEBSITE. |
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| (I) Transaction Terms and Conditions |
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| 1.1 For Personal/Business/Bank cheques |
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Owing to market volatility and other conditions Gold De Royale cannot specify the exact amount of Bullion that can be purchased if a client chooses to pay by personal/business/bank cheque. If you are paying by personal/business/bank cheque, please note the following terms: | |
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We take personal/business/bank cheque for Bullion orders from $5000. |
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You must first contact us via e-mail if using any of the above-mentioned transaction methods. We may be able to give you an approximate amount of Bullion that can be purchased based on the current day's price fixed by us. |
c)
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Gold De Royale cannot backdate prices to the time funds appear in its bank account. |
d)
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Only when the funds are cleared, can Gold De Royale quote how many grams or kilos of Bullion can be purchased by the client. All quotes are valid only up to the time and date mentioned in the quote. After the specific time and date have expired, the quote expires and is no longer binding on Gold De Royale. |
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If the client does not accept the quote, the client's funds will be returned via electronic funds transfer to the client's bank account within seven business days. |
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If the client accepts the quote, then the price is set and a contract exists between Gold De Royale and the client. By accepting the quote you agree to our Terms and Conditions as given on our website. Once a quote is accepted the client is bound to proceed with completion of the contract and is not entitled to any refund except as required by law. | |
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| 1.2 For Electronic Funds Transfer |
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We take electronic funds transfer for Bullion orders for any amount. |
b)
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You must first contact us via e-mail if using electronic funds transfer. We will be able to give you an approximate amount of Bullion that can be purchased based on the current day's price fixed by us. |
c)
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All quotes are valid only up to the time and date mentioned in the quote. After the specific time and date have expired, the quote expires and is no longer binding on Gold De Royale. |
d)
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Gold De Royale cannot backdate prices to the time funds appear in its bank account. |
e)
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If the client accepts the quote, then the price is set and a contract exists between Gold De Royale and the client. By accepting the quote you agree to our Terms and Conditions as given on our website. Once a quote is accepted the client is bound to proceed with completion of the contract and is not entitled to any refund except as required by law. |
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We will accept electronic funds transfer from your account to our account. Our bank account details will be provided by us. Funds must be transferred immediately within the time frame advised by us. If funds are not transferred within the required time frame, the quote expires and the client is in default of the contract between the client and Gold De Royale. Gold De Royale may take legal action against you. |
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You need to send us proof that you have electronically transferred the funds. This can be done by one of two methods: |
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If you are sending the funds over the counter in a bank, the bank will give you proof that your funds have been electronically transferred to our account. You can then send us a fax or a scanned copy of that document via e-mail. |
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If you are sending the funds via internet banking you can take a Print Screen of the electronic funds transfer confirmation (located on your computer key board as ‘PrtScr' or ‘Print Screen') and paste that to an MS-Word document showing that the funds have been transferred to our account. You can then send that document to us via e-mail. |
h) As the precious metals markets are extremely volatile, funds must be received in Gold De Royale’s bank account on the same day the transaction takes place. While most major banks in Australia (Westpac Bank, National Australia Bank, Commonwealth Bank etc) are able to transfer funds on the same day to our bank account, some state banks and credit unions are not able to do so. If in doubt please contact your bank for further information. You can also withdraw cash from your bank account and deposit it directly to our bank account.
i) If funds are not received on the same day in our bank account when the transaction takes place, the client agrees to pay any difference in the price, if the price of bullion increases when the funds get cleared. As gold prices are initially fixed by Gold De Royale in United States dollar (US Dollar) before we convert it to Australian dollars (AUD) for ease of transaction purposes, it is essential that we receive your funds on the same day.
» For example (scenario one), on 2nd June 2009 the quoted price for gold bullion purchase was AUD$19,321 equivalent to US$15,481.40. We received your cleared funds in our bank account on 4thJune 2009 even though you sent it on 2nd June 2009. On 4th June 2009, the US Dollar was stronger than 2nd June 2009 where by which for US$15,481.40 you can now purchase only AUD$19,196. Therefore, the difference that you need to pay us would be AUD$125 to cover for market loss. Gold De Royale will quote you the price (price will be fixed by us) that you need to pay us to cover for market loss and the client agrees to pay this difference. Another example is (scenario 2), you transfered the money on 2nd June 2009 and we received the funds in our bank account on 3rd June 2009. Bullion prices went up on 3rd June 2009,so you have to pay any difference in the contracted price and the new price. |
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In most cases the above-mentioned methods are sufficient proof of electronic funds transfer. If in doubt we may at our discretion ask you to contact your bank to send us a email or fax. |
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We will process your purchase order once the funds are cleared. | | | |
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| 1.3 Payment Methods |
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Credit card payments: For security purposes all online credit card transactions are limited to $5000 (excludes shipping, insurance and credit card surcharge). We accept Visa, Master Card and American Express. Please note that there will be a credit card surcharge for the use of Visa (2.63%), MasterCard (2.63%) and American Express (3.25%, excludes GST amount that will be charged to American Express card holders). We will process your purchase order once the funds are cleared. To prevent fraudulent credit card transactions and identity fraud, Gold De Royale reserves the right to ask the customer (regardless of the purchase value) to send the front and back copy of their credit card for all credit card transactions. The customer agrees that they will comply with this requirement when purchasing from Gold De Royale. |
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Electronic funds transfer: An electronic funds transfer is a transfer of money electronically from your bank account to ours. You must quote your full name or order number (your order number will be provided to you by Gold De Royale) as a reference when depositing funds so that we can identify your payment. Our banking details will be provided to you if you choose this option. |
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Personal/business/bank cheque: We accept personal/business/bank cheques. All personal/business/bank cheques must be sent by Express Post (Australia Post) for next day delivery. All cheques must be payable to “Gold De Royale Pty Ltd”. Cheques must be posted to Gold De Royale Pty Ltd, P.O. Box 971, Spring Hill, Queensland 4004, Australia. | | |
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| 1.4 Financial Transactions |
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The currency charged for all transactions will be in Australian Dollars (AUD). Gold De Royale reserves the right to refuse any orders at its own discretion without giving a reason. Should a transaction be detected as a fraud at a later date, Gold De Royale reserves the right to commence legal action. Unauthorised use of a credit card; attempt to do an fraudulent credit card transaction; and the provision of a false name and personal details will be considered fraudulent. All fraudulent activity will be subject to investigation and prosecution by the fullest extent of the Commonwealth law. |
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| 1.5 Customer Identification Requirements |
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In order for us to ‘know our clients' it is mandatory that all clients who register (open an account) with us provide identification documents for an Australian Transaction Reports and Analysis Centre (AUSTRAC) 100-Point Check. Regardless of the size or value of the Bullion purchase, all clients placing orders with Gold De Royale must adhere to the following terms as stated below: |
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Section A: A certified copy of one of the following documents is required: current passport (Australian or International) or Australian driver's licence or proof of age card with photograph issued by your state/territory or identification card issued to a public employee or identification card issued to a student at a tertiary education institution . |
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Section B: A certified copy of one of the following documents is required: ATM card issued by an Australian bank (front and back copy) or Medicare card or Council rate notice or telephone account document or utilities account document or foreign driver's licence (front and back copy) or Australian citizenship certificate or Australian birth certificate or a notice issued by the Australian Taxation Office within the preceding 12 months. | |
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Copy of business/company registration. |
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Identification documents of the authorised person acting for the business/company. |
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Authority to act as the authorised person for the business/company on the letterhead. | | |
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Please note that this is a one-off legislative requirement. Once the certified copies of the documents are given to us, we will not ask you again for future purchases. All documents given to us must show the same name as that of the account holder. For purposes of verification, we accept certified copies of documents only from these occupations: certified at a Australia Post Office; Justice of Peace; Legal Practitioner (Lawyer, Solicitor); Commissioner of Affidavits; Commissioner of Declarations; Judge of a Court; Magistrate; Police Officer; Notary Public. All documents must be in English. Clients can post their documents to us. Fax copies are not allowed. We will not dispatch any items that have been paid for unless we receive a certified copy of the above-mentioned documents. Payments made for purchases cannot be cancelled or refunded if you cannot provide us with the necessary certified documents. Documents must be posted to The Compliance Officer, Gold De Royale Pty Ltd, PO Box 971, Spring Hill, Queensland 4004. We strongly advice customers for security reasons to send in their identity documents via Express Post only for next day delivery. |
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| 1.6 Quotes |
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We will provide you with a quote for Bullion purchase for all transactions done via electronic funds transfer, personal cheque, bank cheque and business cheque. Therefore, you need to contact us in advance via e-mail. Prices will be quoted only between 9:00 a.m. and 3:00 p.m. Australian Eastern Standard Time (AEST; Queensland Time) Monday to Friday. We will clearly state the time and date when the quote will expire. If you do not accept our quote within the required time frame, the quote expires and Gold De Royale will not be bound by the quote. |
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(II) Exchange/ Money-Back Policy |
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2.1 At Gold De Royale you can be guaranteed of the quality of the gold/silver/palladium/platinum bullion products that we sell. We guarantee all our products (Precious Metals) are what it is supposed to be (Gold 9999.9 fineness/999.9 fineness/.999 fineness/.916 fineness, Silver 999.9/999.0 fineness, Palladium 999.5 fineness, Platinum 999.5 fineness) depending on your purchase. We offer full money back guarantee if the products that we sell are not what it is supposed to be. |
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2.2 If you have been sent an item which is not the one that you have purchased, that is, we send you the wrong item, we can send you the right item or refund your money back (refunds can take up to 10 business days to show up on your bank account or on your credit card), provided the following steps are followed: |
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You must contact us at the earliest opportunity via e-mail before sending your item back. Gold De Royale will provide you with instructions on how to ship your item back after you contact us. It is your responsibility to ensure that the items are adequately packaged so that they are not damaged during return transit. |
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We will not ship any exchanged item to you until your item along with its purchase receipt is returned to us. |
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If you have opened the precious metal synthetic secure casing, you must send it along with the precious metal. |
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If we find any signs that the precious metal has been damaged we will not accept the exchange and you will be responsible for the return shipping to you. It is your responsibility to send the shipping payment to us before the item is shipped back to you. | |
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2.3 Changing your mind about the purchase is not a legitimate reason for an exchange. We are more than happy to guide you prior to placing an order. When in doubt, please do contact us via e-mail or phone. We will NOT accept any returns or exchanges for the following reasons: |
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You have changed your mind. |
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You are having financial problems. |
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You have found a different item which you prefer. |
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You have found the same item at a lower price somewhere else. |
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You did not read our terms and conditions and exchange/money back policy and did not know you could not return your purchase. | |
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(III) Shipping and Delivery Policy |
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We will advise you when your Bullion is available for delivery. The cost of shipping including insurance will be automatically calculated during check-out for website orders. For non-website orders the cost of shipping and insurance will be calculated by us. Risk passes to the client upon collection of the Bullion by the nominated shipping method. It is the client's responsibility to arrange insurance from this point onward. The client acknowledges that from the time of delivery the client will have the necessary insurance to guard against any loss which may occur in relation to the Bullion from such time. Gold De Royale provides no advice regarding the terms of any insurance, the suitability of the insurance for the client or, the eligibility of the client to claim under the insurance policy. |
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We may be able to arrange shipping by secured armoured carriers/armed guards and we can quote you a price for this special delivery. Delivery may be arranged directly to your bank or private vault or business address or private home address through these private armoured carriers/armed guards. |
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Once you are advised that your order has been shipped, your purchase order will be delivered except in cases where the address supplied is incorrect, illegible, incomplete or if the client is away or has moved or if you do not collect the package on time, in which case you will be liable. Gold De Royale is not liable under any circumstances if you have nominated someone else to collect the package on your behalf or someone else collects it without your authorisation or using fake identity or the address is a non-residential address and is signed by a third party. Gold De Royale will not accept any liability if you have instructed the particular carrier to leave the package for you without the need for a signature. Due to any unforeseen circumstances if the bullion order that we ship to you gets lost or stolen during the transit period, Gold De Royale will file a claim with our insurer. The client will be paid the money that was used to purchase the bullion from us once we receive the money from the insurer. |
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Each purchase order can be insured for up to $10,000 only. For example, if your purchase order is $10,001 we would ship it in two different packages as each package can be insured only up to $10,000. We may at our discretion ship packages above $10,000 and still insure the package. |
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Courier shipping charges: A flat rate of $19 per courier package of value up to $10,000. For example, if your purchase order is $10,001 we will ship the items in two courier packages, so you will pay $38 for shipping. (Note: Shipping charges for international customers not living in Australia are different. Please contact us via email to know the shipping charges via courier for other countries). Customers please note that if you are not available when the courier comes to deliver the package, they will leave you a card that tells you from where you need to collect the package. It is your responsibility to collect the package as per the instructions given on the card as soon as possible without delay. If you ask the courier company to re-deliver the package to you, this means that they (Courier Company) will charge Gold De Royale re-delivery fees. Therefore, we strongly recommend that you personally go and collect the package and do not ask for re-delivery. If you ask for re-delivery, Gold De Royale will charge your credit card for $19 which is the re-delivery fees and you agree to pay this amount to Gold De Royale. In some cases, we may ask the client a deposit (this is in addition to our courier shipping cost) of $19 before we ship the clients order via courier. The deposit will be paid back to the client when the client does not request the courier company to redeliver the package. If redelivery occurs regardless of the circumstances, the client will forfeit the $19 paid to us. |
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Registered Post shipping charges: A flat rate of $18 per package of value up to $10,000. For example, if your purchase order is $10,001 we will ship the items in two registered post packages, so you will pay $36 for shipping. |
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We currently provide FREE transit insurance for all bullion purchases. This is only applicable to registered post and courier. |
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We may at our discretion change the shipping method, if we find that the area to which we are to ship is considered a high risk. We may also ship packages at our discretion valued more than $10,000 as a single or double shipment and still insure it to the total value of purchase. In such cases we may charge the client an additional shipping fee to ship the items safely and securely. Gold De Royale reserves the right not to ship your order to a business or a residential address if we consider the shipping address to be of a high risk. In such cases, we will ship your order to the nearest courier depot available near to your address and the customer agrees to the pick up their order from the courier depot (we will advice you on how to collect your order and the name of the courier company). | |
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3.2 Delivery Period for Bullion |
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All orders placed with Gold De Royale will be dispatched as soon as possible. Due to the high demand for Swiss precious metals and for London Bullion Market Association (LBMA) accredited precious metals, orders can take up to 6 weeks for delivery as demand outweighs supply. While Gold De Royale strives to dispatch all orders quickly, this may not be possible owing to a high market demand for Bullion. Gold De Royale will not be liable for any claims associated with late deliveries. |
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If Gold De Royale is directly or indirectly prevented from making supply or otherwise performing an obligation, by reason of events beyond its reasonable control (including any force majeure event including drought limiting or restricting availability of input products of required quality, act of God, fire, earthquake, flood, lightning strikes, natural disaster, mechanical or electrical failure, industrial action or dispute, lockout, epidemic, war or act of war (whether declared or not), terrorism, revolution, malicious damage, sabotage, civil unrest or disturbance or action or inaction of any foreign or domestic government or third party), its obligations are suspended while it is prevented from so doing. Gold De Royale will use all reasonable endeavours to terminate the event giving rise to delay but that will not include the settling of an industrial dispute on disadvantageous terms. Upon termination of the event Gold De Royale must resume the performance of its obligations under this contract at the earliest date reasonably possible. |
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(IV) GST |
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In this clause the following definitions apply: |
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GST has the same meaning as in the GST Act. |
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GST Act means the A New Tax System (Goods and Services Tax) Act 1999. |
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Taxable Supply has the same meaning as in the GST Act. |
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Tax Invoice has the same meaning as in the GST Act. | |
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The consideration payable by the client has been fixed without regard to the impact of GST. |
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If GST is or becomes payable on a Taxable Supply made under or in connection with this document, the party providing consideration for that Taxable Supply (recipient) must pay an additional amount equal to the GST payable on the Taxable Supply. |
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The additional amount payable under clause 21(b) must be paid at the same time as the consideration for the Taxable Supply or on the date on which the party making the supply delivers a Tax Invoice (whichever is later). | |
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(V) Secure Bullion Storage |
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We do provide secure storage facilities for precious metals only for our clients. We understand that owing to the inherent value of precious metals our clients can have difficulty in finding suitable storage because of the lack of secure storage facilities available. Therefore, Gold De Royale offers the highest level of security available in the precious metals industry, known as segregated vault storage. If you would like us to store your precious metals, we will gladly do it for you. When you appoint us to store your bullion, your bullion will be counted twice by two different appointed personnel and both must agree and then sign the inventory list. Your precious metals are then placed into a secured casing and tagged with your name, certificate of storage number and contents and then securely stored in a vault at The Reserve Vault, Brisbane, Queensland . We then mail you a Certificate of Storage that lists the items. The Reserve Vault is a highly secured facility that provides secure storage for valuables and has been given the best security rating in Australia by the world-renowned Lloyd's of London. |
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With this level of security the actual Bullions that you brought are stored separately, and not mixed with anyone else's. If you ever require your precious metals shipped to you, just let us know and it will be on its way at the earliest. Even if twenty years have passed, you will receive exactly the same Bullions that you have purchased. Various terms and conditions and prices apply if you choose this option. Please contact us and we will send you the necessary information with the various charges made for this service. |
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Please note that we provide this service only to clients who have purchased precious metals from us. | |
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| (VI) Privacy Policy |
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Gold De Royale Pty Ltd is committed to protecting your personal information in accordance with the Australian National Privacy Principles set out in the Privacy Act 1988. |
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Contact information from our online forms is used to obtain accurate shipping information to ship orders to the client. The client's contact information is also used to send Gold De Royale's sales material and for contact with the client during the course of the transaction. Financial information collected during the online shopping process is used to bill the client for our products and services. We do not disclose our client's details or credit card information to outside parties unless required to do so by Australian law. |
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All e-mail or other correspondence received from our website visitors is treated in strict confidence. We only use the information supplied by our client for the purpose of responding to the client's questions. We will not sell or otherwise disclose such information including e-mail addresses to any external parties. |
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Gold De Royale will only disclose your information to external persons or bodies as permitted by the Privacy Act 1988, including in the following circumstances: |
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where you consent to the disclosure; |
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in the case of information collected through your application for AUSTRAC identification requirements; |
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to comply with all reporting requirements in order to detect, prevent and report money laundering activities (Anti-Money Laundering and Counter-Terrorism Financing Act 2006); |
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to our contractors so that we can complete a transaction on your behalf or provide you with a service that you have requested; |
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where required by law such as under a subpoena issued by a court; |
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for law enforcement purposes for which the information was collected. | | |
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(VII) Website Security Policy |
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Gold De Royale Pty Ltd does not take security lightly. We are extremely serious about protecting your details whilst shopping online, and for this reason payments processed online are done so using the highest level of security available to us. All information you provide to us during the ordering process is encrypted for your protection. The Gold De Royale site has security measures in place to prevent the loss, misuse, and alteration of the information under our control. The page where you enter your credit card information goes direct to our secure server. Every keystroke you make is encrypted from your connection through to our secure server. Your information is also protected by Gold De Royale’s Privacy Policy. All information received from you is treated in strict confidence. |
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(VIII) Spam Act 2003 |
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Gold De Royale Pty Ltd complies with the Australian Government’s Spam Act 2003 and the guidelines for business in relation to the contents of commercial electronic messages. Gold De Royale only sends e-mail advertising with each addressee's consent, includes its address and contact details in every e-mail promotion, and ensures the inclusion of a functional unsubscribe facility. |
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(IX) Copyright & Trademark Information |
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Gold De Royale and the words "Royalty and Eminence Comes with Gold" are registered trademarks of Gold De Royale Pty Ltd (ACN: 134939272, ABN: 80134939272), Suite 103, 192 Ann Street, Brisbane, Queensland 4000, Australia. PAMP and Lady Fortuna are registered trademarks of Produits Artistiques Métaux Précieux CH-6874, Castel San Pietro, Switzerland. Valcambi and the words "Unmistakably Swiss" is a registered trademark of Valcambi SA, Via Passeggiata, CH-6828 Balerna, Switzerland. Argor Heraeus is a registered trademark of Argor-Heraeus SA, Via Moree 14, CH-6850 Mendrisio, Switzerland. The word KINEGRAM is a registered trademark of OVD Kinegram AG, Zählerweg 12, CH-6301 Zug, Switzerland.Heraeus and its logo are registered trademarks of Heraeus Holding GmbH, Postfach 1561, D-63450, Hanau, Germany. Johnson Matthey and its logo are registered trademarks of Johnson Matthey Plc, 40-42 Hatton Garden, London EC1N 8EE, United Kingdom. Silver Towne LP and its logo are registered trademarks for Silver Towne LP, 120 E Union City Pike Winchester, IN 47394, USA. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Gold De Royale intends no infringement of such trademarks. Materials contained on this website may not be used or reproduced without written permission of Gold De Royale Pty Ltd. |
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(X) Information & Links to Other Websites |
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The Gold De Royale Pty Ltd website may contain information, articles or links to third party websites. These linked websites are not under the control of Gold De Royale and Gold De Royale is not responsible for the content of any linked website or any hyperlink contained in a linked website. The information contained on the website is given in good faith but no representation or warranty, express or implied, is made that such information is accurate or complete and it should not be relied upon as such. Gold De Royale provides these hyperlinks for your convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Gold De Royale. Any link provided to any such website is used entirely at your own risk. |
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(XI) Financial Disclaimer |
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Gold De Royale Pty Ltd does not accept any liability for any investment decisions made on the basis of the information provided on our website. Gold De Royale and its staff do not give investment advice. The content within this site is strictly informational, to be used as a source to better your knowledge and judgement. Under no circumstances should you assume, take for granted or guess that this content is anything other than informational data. All investments involve different degrees of risk and you should be aware of your risk tolerance level and your financial situation at all times. This website does not constitute financial advice and should not be taken as such. Gold De Royale urges you to obtain professional financial advice before proceeding with any precious metal investment decision. |
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(XII) Legal Advice |
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Gold De Royale and its staff do not give legal advice. Gold De Royale urges you to obtain professional legal and financial advice before proceeding with any precious metal investment decision. |
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(XIII) Website System Failure and Logistics Error |
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As Gold De Royale depends on information technology in relation to pricing, it may happen that the system may malfunction or fail and the pricing shown on the website may not reflect the actual price. While we make every attempt to avoid these errors, they may occur. In such cases we reserve the right to correct any and all errors when they do occur and we do not accept inaccurate prices. If a product's listed price is lower than its actual price, we will at our discretion either contact you before processing the order which includes both cancelling the order and offering a refund or the client agrees to pay any difference between the actual and the charged price. It may happen that when your order gets ready to be dispatched the bullion that you have purchased is no longer available due to an error in the inventory count (logistics error). If such an situation arises, Gold De Royale will refund your money back for the number of bullion items that are not in stock due to the inventory error. Gold De Royale shall not be liable for any delays in the transmission, delivery or execution of the client's order due to malfunction or system failure. |
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(XIV) Commission Disclosure |
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Gold De Royale Pty Ltd may provide commissions to third parties or financial advisors or wealth planners who introduce you to our website, the products or recommend about us to you, whether or not such introductions or recommendations result in an order. The client understands that such parties, unless otherwise diclosed by us, are unrelated to Gold De Royale, and are not agents of Gold De Royale and that their views, opinions, recommendations, actions or representations are not those of Gold De Royale, nor does Gold De Royale take any responsibility for them. |
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(XV) Miscellaneous |
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Gold De Royale Pty Ltd reserves the right to make any changes to its website (including Bullion price) at any time without prior notice. This contract will be construed in accordance with the laws in force in Queensland and the parties submit to the jurisdiction of the Courts of Queensland. |
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