All orders must be placed online via our website. Customers, please note that you cannot place phone orders, nor do we accept phone orders.

a) If you do not have an online account with us, please register on our website under “New User Registration” on our home page and activate your account.

b) Once you have activated your account, you can log into your account and start purchasing from us.

c) If you are paying via bank or electronic wire transfer or bank deposit, on our Home Page you will see a section called “Payment via Bank Wire Transfer”. Click on that section and you can purchase the bullion items you want.

d) If you are paying via credit card, then click on the products under “Gold Bullion”, “Silver Bullion”, “Platinum Bullion”, “Palladium Bullion” and purchase it using your credit card.

Bullion orders via bank wire transfer can be placed only during Gold De Royale business hours and during our working days. Any orders placed outside of our business hours via bank wire transfer option will be rejected by our system. 

Make sure you check your Inbox well. If the activation email is not in your Inbox, check your Junk or Spam mail folder as some emails may get stuck in these folders. If it is still not present, email us and we will activate your account manually.

If you would like to pay by bank wire transfer/electronic wire transfer/bank deposit, you would have to place an order online as follows:

1)     On our home page, near the top, you will see a section called Payment via Bank Wire Transfer. (You would need to use Internet Explorer, Google Chrome or Mozilla Firefox.)

2)     Choose the products that you would like to purchase. Products are categorized into gold bullion, silver bullion, platinum bullion and palladium bullion. Please choose the desired quantity you wish to order and click on Proceed to Check Out, which is located at the bottom of the page.

3)     Once you click Proceed to Check Out, you will come to the next page called Shopping Cart.

4)     Confirm your order here by checking the items and quantity. Once you are satisfied, click Check out.

5)     You will be asked to Login to your account. You will need to have an online account with us. If you do not have one, you will need to register yourself online before proceeding.

6)     Once you login to your account, you will come back to the Shopping Cart page and then click Proceed to Check Out.

7)     Proceed further and you will then come to a page called Please review and confirm your order details as follows.  Please make sure you read the IMPORTANT ORDER INFORMATION section.

8)     If you have any comments or shipping/billing instructions, please add them into the respective box.

9)     When you are satisfied with everything, please proceed to submit order.

10)  Our banking details and the total amount payable will be provided to your email address after you check out.

We do not accept phone orders. All orders must be placed online through our website.

All documents must be strictly posted to “The Compliance Officer, Gold De Royale, PO Box 971, Spring Hill, QLD 4004”. Ensure that all documents are posted to the above postal address and you dispatch it either by Registered Post or by Express Post Platinum. We will email you once we receive the documents. Certified copies of your documents can also be emailed to us. 

When silver comes in contact with air, it naturally reacts with hydrogen sulphide in the air to create a very thin layer of tarnish. This is a natural process. High humidity climates, prevalent in Australia, will accelerate the tarnishing process, depending on your geographic location.  Based on the finishing of the coins/bars, this process might be faster or slower.

No, tarnish or brown discoloration cannot reduce the value of silver bullion because tarnish is a natural event. When silver is exposed to air, the air oxidizes the silver, causing it to discolor.  This brown discoloration is commonly seen in 1 kilo silver bars, 100-ounce silver bars, and 1000-ounce silver bars.

Because the bars are minted in a large chunk of blocks, they will have scratch or streak marks. Again, this in no way reduces the value of the bullion.

As cast bars are used for investment purposes, they do not need much refining. Because they are taken directly from a cast, they will have the above-mentioned imperfections. As an investor, you need to remember that the value of a cast bar mainly depends on the refiner who manufactures them. Therefore, before buying a cast bar, make sure that the refiner who refined them is an approved Good Delivery Refiner of the London Bullion Market Association.

When you place an order via bank wire transfer mode you will get an automatic email confirmation of your order and the total payable with our bank details (within one to three minutes). Sometimes the order confirmation email may be stuck in your junk mail folder or spam mail folder. Sometimes it could be blocked by your mail server (like Opus Webmail or Virgin Broadband mail and others).  We would advise customers to check their junk mail folder or spam mail folder first for the order confirmation email. If it is not in these folders, email us and we will forward your order confirmation email.  

Press the following keys simultaneously Shift-Apple-3 on a Mac to take a screenshot.

Photos for all bullion products shown on the website are for illustrative purposes only. Therefore, there could be a difference in terms of the bullion design and its look and feel when you receive your bullion order as it depends on the stock we receive from the refiner/supplier.

A security code can be issued only to customers who have provided documents for a identity check. Once we receive your identity documents we will issue via email your unique security code. Please read Terms and Conditions of Purchase clause  “Customer Identification Requirements” for more information about the identity check.

Yes, we do ship to many countries. Please note that due to security restrictions we do not ship to some countries.

Gold De Royale takes security very seriously. Our security measures protect the loss, misuse and alteration of all information under our control. Our system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL- compliant browser such as Microsoft's Internet Explorer or Mozilla Firefox, you will be able to conduct fully-protected transactions that encrypt all of your personal information, including your credit card number, name and address, so that it cannot be read as the information travels from you to Gold De Royale. Furthermore, all of the customer data we collect is protected against unauthorised access.

No this is not possible at all. 

Deliveries within Australia can take between one to nine business days, depending on your location within Australia. 

Yes we can ship to post office (PO) boxes via registered mail and via courier services, subject to Gold De Royale's Shipping Terms and Conditions. This may not always be possible for high value shipments.

Yes we can do this for you at our discretion provided you have purchased the bullion from us.

Please email customercare@goldderoyale.com.au to find out the fees associated with storage.